Open for Business
Our online store and delivery service remains open as normal and our customer care team are available 6 days a week between 10.00am - 4.00pm, so get in touch..
The COVID-19 pandemic is impacting everyone both locally and globally and the landscape of what it brings is constantly evolving.
Shipping & Delivery
We are experiencing an increased volume of online orders, so please allow up to 2 full business days for your order to be dispatched.
In most instances, we will be able to dispatch sooner, providing an email with tracking information, or a phone call for larger pieces.
We will advise of any additional delays in dispatch, but you may experience longer than normal delivery times, with freight networks managing reductions in air freight capacity, a significant increase in volumes, and additional hygiene & social distancing requirements.
Our warehouse at Henderson Industrial Park will continue to offer quick and easy customer collections, in a safe and contactless way. Once your order has been prepared by our team, they will text or call you to advise that your piece/s are ready to collect, ID and emai confirmation verification is required. Do let us know who will be coming to collect your order.
Product viewings are possible at our warehouse at 217 Henderson Road #01-06 Henderson Industrial Park, Singapore 159555 via limited slots and appointment only.
Entrance to our Warehouse will only be granted to customers who are fully vaccinated.
Per government guidelines, there may be a need to wait in queue for a short while to maintain visitor quota limits.
Message or email us firstname.lastname@example.org to book your appointment early to avoid disappointment.
Your safety remains our priority as we work with our delivery partners.
Delivery personnel will wear masks throughout delivery.
Exact steps may differ between carriers, but rest assured that safeguarding your well-being remains a top priority to our network of partners.
If you have already placed an order and would like to request for Contactless Delivery, please contact us at email@example.com
As we all know the situation is always changing, so feel free to get in touch with via email to firstname.lastname@example.org if you have any questions or concerns.