Warranty

 

Terms

At Bailehomme, we are committed to providing high-quality products. This Warranty covers in respect of a manufacturing defect and Bailehomme will repair or replace part(s), at Bailehomme’s sole discretion.

This Warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

 

Not covered under Warranty

Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Bailehomme furniture is damaged by using detergents, abrasives or other harsh cleaning agents.

This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.

This warranty does not apply if product is used outdoors, unless specifically stated otherwise.

Any product modification by consumer or other parties not authorised by Bailehomme will void this Warranty.

This Warranty does not cover Display items at the time of purchase.

This Warranty does not cover items not purchased directly from Bailehomme.

Bailehomme’s decision on all issues relating to complaints regarding defects, either of workmanship or materials, shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Bailehomme’s sole discretion.

Any item repaired or replaced under this limited Warranty will be covered by the limited Warranty for the remainder of the original warranty period only.

The product is used by the customer not in a domestic setting.

Any product modification not authorized by Bailehomme will void this limited warranty.

 

Incorrect assembly

In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the Purchaser.

Because of the custom handcrafted nature of our products and the materials used, variations can occur from piece to piece. Therefore Bailehomme will not repair or replace furniture because it differs slightly from web images or other published images. It is important to note that leather is a natural product and therefore variations are likely to occur.

This Warranty does not cover damaged caused by freight carriers.

 

Suitability

You the customer acknowledging that it has not relied upon any advice given by Bailehomme, its agents, servants, representatives, or employees in relation to the suitability for any purposes of the product.

 

Warranty Period

Safety and quality is a big part of any Bailehomme product. We conduct stringent in-house quality of our products which is why we offer a 1 year limited warranty on all our products from the date of product delivery.

 

Claim Procedure

If a problem should arise, please contact us at hello@bailehomme.com with photos and a description of the problem. The original receipt will also need to be produced as part of the warranty requirement.

Should the item be deemed to have a manufacturing defect at Bailehomme’s discretion, Bailehomme will offer the following where applicable:

Repair or refurbish the defective product via a 1-1 exchange or with an alternative item, if the item is no longer in production.